Description

Job Description

About The Role

Lead requirements elicitation, process modelling, backlog prioritization, and solution validation to ensure that solutions meet both business objectives and operational realities in Customs solutions supplied by AD Ports.

Responsibilities

Core Responsibilities:

• Assist in the development and implementation of cluster strategies and ensure that the mission and values are maintained throughout the processes and activities.
• Act as the primary liaison between Clients, trade stakeholders, and the development team.
• Elicit, document, and prioritize business and functional requirements for risk management and Customs Single Window solutions.
• Collaborate closely and act as the Product Owner to refine the backlog and ensure alignment with strategic goals of the business.
• Support pre-sales and up-sales activities, including facilitating workshops, conducting requirements walkthroughs, and delivering solution demonstrations to stakeholders and potential clients as may be required from time to time.
• Participate in the development of Business Requirements Specifications (BRS) to guide development teams, ensuring requirements are clear, testable, and traceable.
• Analyze, document, and optimize Customs business processes, ensuring compliance with international trade standards.
• Define and validate user stories, acceptance criteria, and business rules for new features and enhancements.
• Support configuration and testing of business rules, reference datasets, and integration points.
• Coordinate UAT (User Acceptance Testing) and gather feedback for iterative improvements.
• Provide functional oversight on defect triaging, impact analysis, and prioritization of fixes/enhancements.
• Ensure traceability of requirements from conception through delivery and acceptance.

People Management Responsibilites:

• N/A

Strategic Responsibilities:

N/A

Qualifications

• Bachelor's Degree in Business, Management , Finance, Economics or a related field. Master's degree is a plus
• Professional Finance qualification is a preferred
• Excellent English. Arabic is an added advantage
• Minimum 5 years of experience as a Business Analyst, preferably in Customs, trade facilitation initiatives, or other government IT systems.
• Proven experience in product ownership or acting as a proxy Product Owner in agile environments.
• Familiarity with international trade standards, and compliance requirements from organizations such as WCO, WTO, and UN/CEFACT is desirable.
• A good understanding of Customs processes, risk management frameworks, and Single Window implementations.
• Experience with requirements management tools, workflow systems, and business process modeling.
• Strong stakeholder engagement, negotiation, and facilitation skills.
• Proficiency in English; additional languages such as Arabic or Urdu are an asset.
• Knowledge of project management and change control processes, with the ability to work effectively in Agile or hybrid delivery environments.
• Ability to work in cross-functional teams with geographically distributed stakeholders.